Weston Distance Learning   •   At-Home Professions   •   McKinley College   •   U.S. Career Institute

Frequently Asked Questions

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• Pre-enrollment
• Account
• Post-graduation
• Payments
• Quizzes/Assignments & grades
• Shipments & course materials

Pre-enrollment

Q: Where can I learn more about the school's courses?
A: You can visit uscareerinstitute.edu, mckinleycollege.edu or at-homeprofessions.edu.

Q: Do you offer degree programs?
A: Absolutely! Learn more about our U.S. Career Institute degree programs.

Q: How do I submit my high school diploma transcript? (Degree students only)
A: You have 60 calendar days from your date of enrollment to submit your official high school transcript to the Registrar. If you are not able to meet this deadline, please contact the school Registrar for guidance.

Q: What if I don't have my high school diploma? (Degree students only)
A: If you have earned the equivalent of 12 semester hours from a college accredited by an accrediting body listed with the U.S. Department of Education, you may apply with the Registrar to have this credit serve as proof of your ability to complete work above high school level. This proof will serve as a waiver for the high school evidence of equivalency of high school completion. Home-schooled students who submit the necessary documentation demonstrating compliance with the minimum requirements of their home state’s school instruction regulations and have been granted a letter of substantial equivalency from their local school district will be considered for admission in the same manner as a high school graduate. Without the letter of substantial equivalency or a GED, students can still be considered for admission providing they sign a waiver provided by the school and show ability to benefit from the program’s instruction in the first 15 semester hours completed at USCI. Students whose transcript is not in English or whose native language is not English and who have not earned a degree from an appropriately accredited institution where English is the principal language of instruction should contact the Registrar for requirements.

Q: Is my computer compatible with your online courses?
A: To take our online courses, you will need access to a computer with the following technical requirements:

Account

Q: How do I sign my Enrollment Agreement online?
A: If your Enrollment Agreement has not been signed, a message will be displayed on the Account Summary page after logging in to your student account. Click the link provided in the message box to view and sign the Enrollment Agreement electronically. If you don't see this message after logging in, it means you've already signed it.

Q: What if I never received my welcome e-mail?
A: Please verify your e-mail address is correct in our system. Also check your Spam folder to see if our message was filtered. If everything looks right, click the "Re-send me the welcome e-mail" link from the Contact Info page.

Q: How do I update my contact information?
A: Select Contact Info from the left menu, then click "Change" next to the piece of information you wish to change. If your name is spelled incorrectly, please contact Student Services.

Q: How do I change my online account password?
A: Select Change Password from the left menu anytime after logging in. If you are enrolled in one of our online courses, your password for the learning platform will NOT be changed automatically.

Post-graduation

Q: How does the school help me find a job?
A: All of our students receive unlimited career support when they graduate. Whether you’re looking for your first job or making a career change years down the road, we’re here to help you. When you graduate, we will: review your resume, business cards, cover letters and flyers; answer job search questions such as how to find employers or how to advertise your business; tell you how to build your own job search “network;” and, provide advice on interview preparation and how to answer interview questions.

Q: Whom can I contact with course feedback?
A: We encourage you to complete the course surveys in your course. The information on these surveys is shared with your instructors, course developers and student support departments. You are also welcome to write the Director of Education with comments or suggestions.

Q: How long until I receive my certificate?
A: Upon successful completion of your course (all grades are posted and your tuition balance is paid in full) we will automatically mail your certificate. Once mailed, please allow seven to ten business days to receive it.

Q: How can I request my official student transcripts?
A: Official transcripts cost $15 each and can be purchased by credit card, check or money order. Once a payment is processed, transcripts will be printed and mailed to the destination of your choice within two to four weeks of the request. Please contact Student Services to request official transcripts. We ask that you allow up to 30 business days for your transcripts to be processed.

Payments

Q: How can I make a payment?

Q: If I need to speak with a representative regarding my account, who do I contact?
A: Contact Student Services to discuss what options are available to you.

Q: How can I set up autopay?
A: Select Manage Auto-Pay from the menu on the left or contact Student Services.

Q: Will I receive a tax form?
A: No – we do not send out any type of tax form to our students, as our school does not qualify for tax credits.

Grades & quizzes/assignments

Q: How long does it take for a quiz/assignment to be graded and returned?
A: You will receive immediate results for multiple choice quizzes taken online or via our student quiz line. All other quizzes submitted online are graded within 24-48 business hours of submission. Please allow up to seven business days for mailed or faxed quizzes to be graded once they're received by the school, and another seven business days to receive the graded quiz back by mail after it has been graded. E-mailed quizzes are graded within 24-72 business hours.

Q: How do I report a broken link within a course?
A:If you find a broken link within a course, please email instructors@westondistancelearning.com. Links will repaired within 24 hours. If links cannot be repaired, a replacement link will be added in the Online Course. Your instructor will notify you once the link is fixed.

Shipments & course materials

Q: How can I check the status of my shipment?
A: Check the Shipment History page where you can track your shipment. Packages typically take 7-14 business days to arrive. You can also verify we have the correct shipping address on file. If If you need a replacement of course materials, please contact Student Services.